My daughter is having a right royal tangle with two companies selling through eBay with faulty goods. One agreed to take back and refund, took back and still no refund. The second one, a replacement, arrived broken and they refuse to arrange collection of a 20kg item. When I try to get onto ebay to make an official complaint and request for site shop to be closed down, navigation is a nightmare, I cannot find either the correct section or the so called instant chat. So, I have to ask, why are these not on open display, for easy access, in the Account section of the member.
Two eBay companies have let us down and eBay is almost invisible in its help areas. Come on eBay, are you with us or against us, your navigation is fine when buying or selling, but for any help, your crap!!