Let me tell you a little story. My daughter bought a desk from a home furnishing company based in Cleckheaton, West Yorkshire. It arrived in good time, over a hundred quids worth and pieces of it were broken. So I phoned them and told them. I got a very surly Asian person telling me to return it. No, I said, it weighs over 20kg, you will arrange for your courier to come and collect it. no we will not, you have to send it back. Now, according to the Sales of Goods Act 1979, damaged goods are the responsibility of the sender to get them back. ‘So what’, they said, you want a refund YOU send it back. The problem is that time was not on our side as paypal and eBay only allow so long before they do nothing themselves, a right sorry state of affairs. In the end a friend helped me out and arranged it to go back on his account as couriers will not take anything unless the sender has an account and the home furniture company would not arrange this. Now I am about to follow another route which is easier, but not the fault of the credit card. I am going to claim the costs back from them and let THEM deal with the bastards themselves. Hardly fair, but then again, neither were the company.
So therein lies a lesson, do not use any furniture company based in Cleckheaton, West Yorkshire as you will probably be dealing with the same company I did, and never will again.
